Yes, all our perfumes are 100% authentic. Every product is sourced directly from trusted certified distributors and goes through strict quality check parameters before it is finally listed for online sale. This ensures that you always receive a genuine, premium fragrance with every purchase.

We do not sell testers. All our perfumes are offered in brand-new, sealed packs to ensure authenticity, quality, and a premium experience with every purchase.

We do not accept returns or exchanges once a perfume has been opened, as fragrances are personal and cannot be resold for quality reasons. However, if your order arrives damaged, defective, or incorrect, please contact our support team within 72 hours of delivery and we will arrange a prompt replacement or resolution.

Yes, we are pleased to offer free premium shipping on all orders. Every purchase is carefully packed and shipped at no additional cost, ensuring a smooth and reliable delivery experience for our customers nationwide.

With our logistics partner Blue Dart, most orders are delivered within 1–2 business days in metro cities, 2–3 business days in other major locations, and up to 4–5 business days in remote areas. A tracking link will be shared once your order is dispatched for real-time updates.

We accept a wide range of secure payment methods for your convenience:

Credit & Debit Cards – All major domestic and international cards are supported.

Netbanking – Pay directly through 68+ banks across India.

UPI – Seamless payments via Google Pay, PhonePe, BHIM UPI, and more.

At the moment, we do not offer Cash on Delivery. Unfortunately, a high volume of unverified COD orders led to operational challenges. To ensure a smooth and reliable shopping experience for all our customers, we currently accept only prepaid payment methods through our secure gateway.

Yes, absolutely. Your payment security is our top priority. All transactions on our website are processed through Razorpay’s PCI-DSS compliant gateway, ensuring complete encryption and protection of your data. We never store your card or banking details—every payment is handled with the highest level of security standards.

You can reach our support team through multiple channels. For instant assistance, email us at support@kaafclub.com. You can also connect with us through our Contact Us page, where you may submit your query directly. Our team responds promptly to ensure a smooth and reliable experience.

Our customer support is available from 10:00 AM to 5:00 PM, Monday to Friday.