Refund policy

Refund & Return Policy

At Kaaf Club, we strive to make your shopping experience smooth and worry-free. Please review our return and refund guidelines below.

1. Eligibility for Returns

• We accept returns only in the following cases:
• The product is defective or damaged upon delivery.
• The wrong product was delivered.
• To be eligible:
• The item must be unused, in its original condition, and include all original packaging and tags.
• The return request must be made within 3 days of delivery.

2. Non-Returnable Items

• For hygiene and safety reasons, the following are non-returnable:
• Opened or used products.
• Items purchased during clearance sales or special promotions (unless defective).

3. How to Request a Return

• Contact our support team via:support@kaafclub.com
• When requesting a return, please include:
• Your order ID.
• Reason for return.
• Photos of the defective/damaged product.
• Once approved, we will provide return instructions.

4. Refund Process

• Refunds are issued after the returned product passes our quality check.
• The amount will be credited to your original payment method within 7–10 business days.
• Shipping charges, if applicable, are non-refundable.
• If a replacement has been accepted and delivered, refunds will not be issued.

5. Return Shipping Costs

• If the item is defective/damaged, we cover the return shipping cost.
• For all other returns, the shipping cost must be borne by the customer.